Terms of Service

1. About these terms

Fynbridge Tools is operated by [PLACEHOLDER - registered legal name]("we", "us", "our"). These terms form a binding agreement between us and the organization on whose behalf you use the service ("you", "your").

You accept these terms by creating an account, purchasing a subscription, or otherwise using the service. If you do not accept them, do not use the service.

The service is provided for business use. It is not offered to consumers purchasing for personal, family, or household purposes.

2. What the Marketplace is, and what it is not

The Marketplace lets you subscribe to software products built and operated by third parties (each a "Vendor"). We act as an authorized reseller. We are not the developer, operator, or provider of those products.

What this means in practice:

• Your commercial relationship with us covers billing, purchasing, and account setup. Your use of the Vendor product itself is governed by that Vendor's own terms of service, licence agreement, and privacy policy, which you accept directly with the Vendor.
• Fynbridge Tools does not connect to, integrate with, or exchange data with Vendor products. We have no access to your data inside them and no visibility into your Vendor account beyond the fact that you subscribe through us.
• We do not control and do not warrant Vendor products. Availability, performance, features, support, data handling, pricing changes, and discontinuation are the Vendor's responsibility.
• Where a Vendor changes or withdraws a product, we will give you as much notice as we receive, and will stop billing you for anything that is no longer available.

We will help you raise issues with a Vendor where we reasonably can, but we cannot resolve faults in software we do not operate.

3. Your account

You must provide accurate account information and keep it current. You are responsible for all activity that occurs under your account and for the confidentiality of your credentials.

The person who creates an account for an organization warrants that they are authorized to bind that organization to these terms. Accounts support multiple users with different permission levels; the account owner remains responsible for the actions of every user they invite and for all charges incurred.

We require multi-factor authentication during onboarding, and may require it on an ongoing basis. You must notify us promptly at support@fynbridge.com if you believe your account has been accessed without authorization.

4. Buying on behalf of another company

When you purchase a subscription you tell us which company it is for. Many of our customers are accounting firms buying on behalf of the businesses they serve, and this is expressly permitted.

If you name a company other than your own, you warrant that you are authorized to purchase on its behalf. Regardless of which company is named, the account holder that completes the purchase remains our customer, remains responsible for payment, and is the party we deal with for billing, cancellation, and refunds.

The company name you provide determines which Vendor account we set up, so it must be accurate. We may contact you to confirm or correct it before provisioning.

5. Activation and setup

Payment is taken when you complete checkout. Vendor accounts are then set up by our team rather than automatically, so there is a short gap between paying and being able to use the product.

We aim to complete setup within two business days of receiving payment. Where we need information from you to proceed, that period runs from when you provide it.

If we are unable to provision your Vendor account, we will tell you, cancel the subscription, and refund your payment in full. See our Refund Policy.

6. Fees, taxes, and renewal

Subscription fees are shown on the product page and charged in the currency displayed at checkout. Fees are billed in advance for each billing period.

Prices shown exclude sales tax. Applicable federal and provincial taxes are calculated by Stripe from the billing address you enter at checkout, added there, and shown as a separate line on your invoice.

Subscriptions renew automatically at the end of each billing period, at the then-current price, until cancelled. By subscribing you authorize us to charge your payment method on each renewal.

We may change subscription prices. We will give you at least 30 days notice by email before a changed price takes effect at a renewal, and you may cancel before then if you do not accept it.

Payments are processed by Stripe. We do not receive or store your full card details. You can update your payment method at any time from the billing area of your account.

If a payment fails, we will notify you and retry in line with our payment provider's schedule. If payment cannot be collected, the subscription may be suspended and then cancelled, and your Vendor account may be deactivated.

7. Cancellation

You may cancel a subscription at any time from the billing area of your account. Cancellation takes effect at the end of the current billing period: your subscription stays active until then, and is not renewed afterwards.

Fees already paid are not refunded and partial periods are not prorated. The circumstances in which we do refund are set out in the Refund Policy, which forms part of these terms.

Your access to the Vendor product ends when the Vendor deactivates your account, which normally follows shortly after the end of your final paid period. Any data you hold in a Vendor product is subject to that Vendor's retention and deletion policies, not ours - if you need to export it, do so before your subscription lapses.

8. Your data and privacy

We collect the information needed to operate your account and bill you: contact and login details, the company names you associate with subscriptions, and your subscription and payment history. Your billing address is collected and held by Stripe rather than by us — we do not record it against your account. Our Privacy Policy explains what we collect, why, and how long we keep it.

Because we do not integrate with Vendor products, we do not hold the data you keep inside them. Information you enter into a Vendor product is handled under that Vendor's privacy policy.

You retain ownership of the information you provide to us. We use it to deliver the service, to set up your Vendor accounts, to meet our legal and tax obligations, and to contact you about your subscriptions.

9. Acceptable use

You agree not to:

• use the service for any unlawful purpose, or in breach of a Vendor's terms;
• resell, sublicense, or provide access to the service or to a Vendor subscription purchased through it, except to the company you identified at purchase;
• attempt to gain unauthorized access to the service, other customers' data, or the systems behind it;
• interfere with or disrupt the service, including by circumventing access controls, usage limits, or feature restrictions;
• copy, reverse engineer, or create derivative works from the service, except where that restriction is prohibited by law.

10. Availability and support

We aim to keep the service available at all times, but do not guarantee uninterrupted availability. We may suspend access for maintenance, and will give advance notice where it is practical to do so.

Support is provided by email at support@fynbridge.com. We do not currently offer a service level agreement, and none should be inferred from these terms.

11. Warranties and disclaimers

Except as expressly stated in these terms, and to the extent permitted by law, the service is provided "as is" and we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty in respect of Vendor products. Any warranty you have in respect of a Vendor product is given by that Vendor, under its own terms.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or corrupted data, however caused.

To the extent permitted by law, our total aggregate liability arising out of or relating to these terms is limited to the amount you paid us in the twelve months immediately before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.

13. Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from your breach of these terms, your misuse of the service, or your purchase of a subscription on behalf of a company without authority to do so.

14. Suspension and termination

We may suspend or terminate your access if you materially breach these terms, if payment is not received, or if we are required to do so by law or by a Vendor. Where the circumstances allow, we will give notice and an opportunity to put the breach right first.

You may stop using the service at any time by cancelling your subscriptions and closing your account. Sections that by their nature should survive termination - including fees already owed, liability, and governing law - continue to apply.

15. Changes to these terms

We may update these terms. Where a change materially affects your rights we will notify you by email or in the application before it takes effect. Continued use of the service after that date constitutes acceptance of the updated terms. The date at the top of this page shows when it was last revised.

16. Governing law

These terms are governed by the laws of the Province of Saskatchewan and the federal laws of Canada applicable in it, without regard to conflict of law rules. The courts of Saskatchewan have exclusive jurisdiction, and both parties submit to that jurisdiction.

17. Contact us

[PLACEHOLDER - registered legal name]
[PLACEHOLDER - registered business address]
support@fynbridge.com